My one major complaint with iExplorer is actually about the demo rather than the full software-you can click around all you want with the demo, but it doesn't make things entirely clear which features are accessible and which ones aren't before you upgrade. And when it comes to extracting things like your voicemail files, the process is again relatively straightforward-the software lists them out and allows you to choose which ones to export to your desktop. Like PhoneView, iExplorer allows you to automatically transfer music or movies you haven't already moved into iTunes, as well as access things like your contacts, notes, calendar items, call history, photos, and more. ![]() Once you do that, you can choose from any of the options along the left to find what you're looking for. But after you do, accessing the files is easy-PhoneView lets you choose between your devices via the pull-down menu at the bottom of the window if you have multiple devices plugged into your computer. If you encrypt your backups like I do, you may have to enter your encryption password before the software can find your voicemails and other files. PhoneView, like the others, generally needs to access the iTunes backups made by your device in order to pull the data out. ![]() It's no surprise why: it has probably the most straightforward and easy-to-use interface of the group. PhoneView from ecamm was the lone Mac-only app in this comparison, though it was recommended to me (by a landslide) more often than any of the others. So which are the best for people who want to retrieve those files from their iOS devices? Here's what I found: PhoneView: $29.95 These apps work with all iOS devices ever created, including iPod touches, iPads, and iPhones. All four offer free demos for download from their respective websites, though all these demos limit functionality to an extent until you pay full price. One is Mac-only, and three are available for both OS X and Windows (though I did all of my tinkering on a Mac). I took a look at the four most popular applications that were recommended to me. It's not as if I could tell them to jailbreak their devices and dig through filesystems.īut as many of my Twitter followers pointed out, there are plenty of software packages that allow users to easily transfer their voicemail files-as well as text messages, photos, music, and other data-from an iOS device to a computer. I had a number of voicemails on my iPhone that needed to be transferred off and forwarded to the appropriate legal entities. And, equally frustrating, I had older, less-tech-savvy family members facing this problem. It's also a question I was forced to ask myself recently. It's a question I'm asked fairly often by Ars readers through e-mail, Facebook, or Twitter-at least two or three times every month. Click on the Group dropdown button in the top navigation bar and select Update and then All to refresh the phone information from the CUCM clusters."How can I transfer voicemail files from my iPhone to my computer?" Have you changed settings that may have changed the phone's IP address? If so then you need to refresh the phone details in the PhoneView server.The Cisco IP phone needs to be added to the application admin user's Controlled Devices.The PHONEVIEW CTI port needs to be added to the application admin user's Controlled Devices.Web access needs to be enabled for the two Cisco IP phones (this is configured via the Enterprise Phone Configuration settings).The CTI port needs an attached DN - they are preconfigured with 2099 for HQ and 3099 for SB. ![]() ![]() There needs to be a CTI port named PHONEVIEW on each of the two publisher that the phones register with.Have you made changes to the Enterprise Phone Configuration settings or applied a new device configuration or template to the phone? In order to be able to remotely control the Cisco IP phones the following configurations need to be in place,.You should also see the PHONEVIEW device (a CTI port) in the Controlled Devices panel of the admin application user. If the IP phone is in the Available Devices panel, then click on the phone and then click on the down arrow to move it to the Controlled Devices panel and then click Save. Connect to the HQ-Pub or SB-Pub and click on User Management, Application User, click Find to refresh the Application User information, click on the admin user and verify that the phone is in the Controlled Devices panel. Have you added the phone to the admin application user's Controlled Devices in the CUCM server? You must do this or you will not be able to remotely control the phone or get screenshots from the phone.If the phones are showing in the PhoneView's Screen View panel but you are not able to get a screenshot for the phone's screens you should check the following items.
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